Hi, how can we help you?
If you have any doubts, we recommend that you consult this section, since 99% of the questions you may have in mind are answered here. If you still can not find an answer, contact us via email and we will respond in a short time.
Frequently asked questions
Does the kayak tour include a photo report?
Do I need to wear any special clothes?
How many guides are included for free with the activity?
1 free guide for every 29p. The rest of the guides pay, if there are not enough kayak places, you will have to go by zodiac or stay on land. Because places for clients prevail.
Do the guides speak English?
We have guides who speak English but you have to ask us for it in your reservation. If you want a guide in French, the price is € 39.95 plus 10% VAT. Consult other languages, if not, we have no problem looking for your other guide in the language of your group.
Where is the activity done?
The place of departure and return of the activity is the American Garden of Seville for group tours and tours with an instructor and for private tours without an instructor (kayak rental) the jetty is located at the h2go Sevilla Club (end of Paseo de la Ó or going down through the Magallanes Park).
How is the tour route?
* Most of the time we do this tour, but it can vary depending on the wind, the weather, if the client has arrived late or has taken a long time to change, if there is a sports competition that day, etc.
How long is the tour?
The tour lasts 1 hour and a half, but you have to do a briefing before approximately 10 minutes plus the time to change, find the place, wait if someone is late, etc. with which we finally used 2 hours. In case of having hired an instructor, we add 30 more minutes to the activity.
Until what time can the tour be done?
In June it gets dark at 9:45 p.m.
In September it gets dark at 8:45 p.m.
On December 1 it gets dark at 18:06.
On March 1 it gets dark at 7:17 PM.
How long do I have to make any changes?
Where / how can I pay for my activity?
You can make the payment of your reservation of the activity by transfer in the email that we send you or on the same website.
Do we go with a guide on the visit to the navigation pavilion?
It is located next to our boarding and disembarking area and is ideal to complement the activity.
Yes, there is a guide who teaches you to explain the history of navigation.
There is 1 guide for every 20 students and while one group sees the pavilion the other or other groups go up to the schindler tower that is part of the visit and then change.
What happens if it rains?
You can change the day and time and it will not be charged if it is done before 48 hours prior to the activity or tour.
In the event of adverse weather conditions, if the group prefers to postpone the activity, there is the possibility of carrying out the activity on another day within those available on our calendar.
We do everything possible so that the group and the company are happy with our services and the activity and we look for the best solution, in case you have other schedules to do the activity, if it is in our power because we have availability, we change the schedule of the activity a few hours later or in the afternoon or the next day to avoid the rain.
The amount of the activity or the reservation is not refunded since KayakSevilla.com does not cancel the activity due to rain, we have gone out raining many times and the activity can be done perfectly.
The climate of Seville is very mild and it does not get cold and in case of getting wet, when bringing a change for later, everyone changes and stays dry.
Being a sporting and tourist activity, we warm up and the mandatory life jackets also keep us warm.
It is very rare that it rains in Seville and that it is also cold, but when it has happened, with groups of schools or companies, we have gone out to the water and they have had a great time, the experience of being in the middle of the river sailing while it rains is unique.
Do you still have doubts?
If after reading this section you still have questions, contact us through the following form and we will respond as soon as possible.