Hi, how can we help you?

If you have any doubts, we recommend that you consult this section, since 99% of the questions you may have in mind are answered here. If you still can not find an answer, contact us via email and we will respond in a short time.

WHERE DOES THE TOUR BEGIN?

The pier for the tours – with and without an instructor – is located in the American Garden, next to the Navigation Pavilion.

WHAT ARE THE AVAILABLE TIMES FOR THE TOURS?

Tours timetable: from Monday to Saturday at 9am, 12pm and 17pm (november, december, january and february), at 9am, 12pm, 18pm (rest of the year) and during the summer season we add the tour at 20h. If you are a group you can choose the hour you desire,  just ask for availability (tours@kayaksevilla.com).

The tour lasts approximately 1 hour 30 minutes without guide and 2 hours with guide.

CAN I CHANGE THE DATE OF MY TOUR?

Yes, provided it is at least 48 hours in advance. The client will have to choose a date on the provided available days.

WHERE DO I LEAVE MY THINGS?

During the tour you can leave your belongings in our facilities.

WHAT HAPPENS IF IT RAINS?

In Seville 95% of the days are sunny. If you have the bad luck that it rains on the day of your tour, nothing happens, we can change or cancel it at no additional cost.

DO I NEED ANY SPECIAL CLOTHING?

No special clothing is necessary, although we recommend coming with comfortable clothing and flip-flops. Also bring something to change right there in our facilities, in case you get wet.

CAN I RENT A KAYAK?

You can rent a kayak without an instructor and the departure and arrival point is the American Garden jetty, next to the Navigation Pavilion (see map).

WHEN SHOULD I MAKE MY RESERVATION?

The sooner you reserve your activity the better. At the very minimum, we need you to book at least 6 hours in advance before the beginning of your tour.

WHEN DO I PAY THE TOUR?

You must pay € 10 per person via our website as a reservation and the day of the activity you pay the rest in cash to the instructor.

AND IF I WANT TO CANCEL?

You can cancel your tour by giving 48 hours notice in order not to lose your reservation. See conditions.

CAN CHILDREN COME TOO?

The recommended minimum age is 8 years, in a double kayak accompanied by an adult. Many families pass through our activity and have a lot of fun.

WILL YOU TAKE US PICTURES ON THE TOUR?

Always on group tours. In private tours only if an instructor has been hired for the activity.

CAN I GIVE A TOUR?

You can give this incredible experience as a gift without having to set a date by purchasing a gift card at this link.

WHAT IF I HAVE NEVER RIDED A KAYAK?

You don’t have to worry, steering a kayak is easier than riding a bike. We explain everything to you before starting to paddle in the water.

IT IS SAFE?

Totally safe. Nobody falls and nobody is left behind. The instructor will guide you throughout the tour and if you go in a group, the motorboat will escort you.

Frequently asked questions

FAQs section...

Does the kayak tour include a photo report?

The photographic report is included in all group tours. In private tours when the instructor is hired.

Do I need to wear any special clothes?

You don´t need special clothing, although we recommend coming to the activity with comfortable clothes and a change of clothes in case you get wet.

How many guides are included for free with the activity?

1 free guide for every 29p.

The rest of the guides pay, if there are not enough kayak places, you will have to go by zodiac or stay on land.

Because places for clients prevail.

Do the guides speak English?

We have guides who speak English but you have to ask us for it in your reservation.
If you want a guide in French, the price is € 39.95 plus 10% VAT.
Consult other languages, if not, we have no problem looking for your other guide in the language of your group.

Where is the activity done?

The place of departure and return of the activity is the American Garden of Seville for group tours and tours with an instructor and for private tours without an instructor (kayak rental) the jetty is located at the h2go Sevilla Club (end of Paseo de la Ó or going down through the Magallanes Park).

How is the tour route?

It is a very cool tour, designed for you to enjoy the best of the river in Seville. It is neither too easy nor hard at all, suitable for all audiences. In this image you can see the * route we do.

* Most of the time we do this tour, but it can vary depending on the wind, the weather, if the client has arrived late or has taken a long time to change, if there is a sports competition that day, etc.

How long is the tour?

The tour lasts 1 hour and a half, but you have to do a briefing before approximately 10 minutes plus the time to change, find the place, wait if someone is late, etc. with which we finally used 2 hours.

In case of having hired an instructor, we add 30 more minutes to the activity.

Until what time can the tour be done?

The tour can be done while there is sunlight, always 2 hours before sunset, you can start the tour.

In June it gets dark at 9:45 p.m.

In September it gets dark at 8:45 p.m.

On December 1 it gets dark at 18:06.

On March 1 it gets dark at 7:17 PM.

How long do I have to make any changes?

You have up to 48 hours before the activity to make changes. In any case, look at the reservation policy.

Where / how can I pay for my activity?

You can make the payment of your reservation of the activity by transfer in the email that we send you or on the same website.

Do we go with a guide on the visit to the navigation pavilion?

For school groups and under prior reservation, we make visits to the navigation pavilion.
It is located next to our boarding and disembarking area and is ideal to complement the activity.

Yes, there is a guide who teaches you to explain the history of navigation.
There is 1 guide for every 20 students and while one group sees the pavilion the other or other groups go up to the schindler tower that is part of the visit and then change.

What happens if it rains?

Once the reservation is made, no refund is made, since with the reservation an administration process begins that generates us from the creation of the invoice with that number of people and day to the reservation and blocking of the day in our system, organization of instructors, cancellation of other requests from other groups for the same day, etc.

 

You can change the day and time and it will not be charged if it is done before 48 hours prior to the activity or tour.

 

In the event of adverse weather conditions, if the group prefers to postpone the activity, there is the possibility of carrying out the activity on another day within those available on our calendar.

 

We do everything possible so that the group and the company are happy with our services and the activity and we look for the best solution, in case you have other schedules to do the activity, if it is in our power because we have availability, we change the schedule of the activity a few hours later or in the afternoon or the next day to avoid the rain.

 

 

The amount of the activity or the reservation is not refunded since KayakSevilla.com does not cancel the activity due to rain, we have gone out raining many times and the activity can be done perfectly.

 

The climate of Seville is very mild and it does not get cold and in case of getting wet, when bringing a change for later, everyone changes and stays dry.

 

Being a sporting and tourist activity, we warm up and the mandatory life jackets also keep us warm.

 

It is very rare that it rains in Seville and that it is also cold, but when it has happened, with groups of schools or companies, we have gone out to the water and they have had a great time, the experience of being in the middle of the river sailing while it rains is unique.

Do you still have doubts?

If after reading this section you still have questions, contact us through the following form and we will respond as soon as possible.