Hi, how can we help you?

If you have any doubts, we recommend that you consult this section, since 99% of the questions you may have in mind are answered here. If you still can not find an answer, contact us via email and we will respond in a short time.

WHERE DOES THE TOUR BEGIN?

We have two piers, at both sides of the Navigation Pavilion: the pier for groups and private tours with guide is in the Jardín Americano (see map), the pier for private tours without guide is located at the Club h2go Sevilla (see map).

WHAT ARE THE AVAILABLE TIMES FOR THE TOURS?

Tours timetable: from Monday to Saturday at 9am, 12pm and 17pm (november, december, january and february), at 9am, 12pm, 18pm (rest of the year) and during the summer season we add the tour at 20h. If you are a group you can choose the hour you desire,  just ask for availability (tours@kayaksevilla.com).

The tour lasts approximately 1 hour 30 minutes without guide and 2 hours with guide.

CAN I CHANGE THE DATE OF MY TOUR?

Yes, provided it is at least 48 hours in advance. The client will have to choose a date on the provided available days.

WHAT HAPPENS IF IT RAINS?

In Seville, 95% of the days are sunny. If you have the bad luck that it rains the day of your tour, we can change your tour date or cancel it without any additional cost.

WHAT DO I DO WITH MY STUFF?

During the tour, you can leave your stuff in our office so you don’t have to carry with it.

CAN I RENT A KAYAK?

You can rent a kayak without guide and the pier is located at the end of the street Paseo de la Ó (ver mapa), at the Club h2go Sevilla facilities.

DO YOU TAKE PHOTOS ON THE TOUR?

We always take photos on group tours. On private tours, it is subject to availability of the camera, although we try to do them whenever we can.

WHEN SHOULD I MAKE MY RESERVATION?

The sooner you reserve your activity the better. At the very minimum, we need you to book at least 6 hours in advance before the beginning of your tour.

WHEN DO I PAY THE TOUR?

You must pay € 10 per person via our website as a reservation and the day of the activity you pay the rest in cash to the instructor.

AND IF I WANT TO CANCEL?

You can cancel your tour by notifying us at least 48 hours in advance. If you notify us with less than 48 hours, your reservation deposit will not be returned.

CAN CHILDREN ALSO COME?

The minimum age recommended is 8 years old, in a double kayak accompanied by an adult. Many families go through our activity and have a lot of fun.

CAN I GIVE A TOUR AS A GIFT?

You can give this incredible experience without having to set a date by purchasing a gift card on this link.

DO I NEED TO WEAR SPECIAL CLOTHING?

No special clothes are necessary, although we recommend that you come wearing comfortable clothes and flip-flops. Bring a change of clothes in case you get wet. You can change clothes in our office.

IS KAYAKING SAFE?

Totally safe. Rarely does anyone fall in and no one is left behind. The instructor will guide you during the whole tour and if you are in a group, you will have a motorboat escort you throughout the tour.

WHAT IF I HAVE NEVER BEEN ON KAYAK?

You do not have to worry, kayaking is easier than riding a bicycle. We will explain everything to you before you start kayaking in the water.

Preguntas más frecuentes

¿El tour en kayak incluye reportaje fotográfico?

El reportaje fotográfico está incluido en todos los tours de grupos. En los tours particulares intentamos hacer fotos también, pero no están incluidas en el precio que pagas por el tour, por tanto son un regalo que nosotros ofrecemos a nuestros clientes como detalle para que tengan un recuerdo del tour y estará sujeto a la disponibilidad de la cámara y del instructor.

¿Necesito llevar alguna ropa especial?

No necesitas ropa especial aunque recomendamos venir a la actividad con ropa cómoda y una muda por si te mojaras.

¿where the travel/path/way/ of the tour it is?

Es un recorrido muy chulo, diseñado para que disfrutes de lo mejor del río en Sevilla.

No es ni demasiado fácil ni duro en absoluto, apto para todos los publicos.

En esta imagen puedes ver el *recorrido que hacemos.

*La mayoría de las veces hacemos este recorrido, pero puede variar dependiendo del viento, el tiempo atmosferico, si el cliente ha llegado tarde o ha tardado mucho en cambiarse, si hay una competición deportiva ese día, etc.

 

(Español) ¿Cuánto tiempo dura el tour?

Sorry, this entry is only available in European Spanish.

(Español) ¿Cuánto tiempo tengo para hacer algún cambio?

Sorry, this entry is only available in European Spanish.

(Español) ¿Cuántos guías están incluidos gratuitamente con la actividad?

Sorry, this entry is only available in European Spanish.

(Español) ¿Dónde se hace la actividad?

Sorry, this entry is only available in European Spanish.

(Español) ¿Dónde/cómo puedo hacer el abono de mi actividad?

Sorry, this entry is only available in European Spanish.

(Español) ¿Hasta qué hora se puede hacer el tour?

Sorry, this entry is only available in European Spanish.

(Español) ¿Los guías hablan ingles?

Sorry, this entry is only available in European Spanish.

(Español) ¿Vamos con un guía en la visita al pabellón de la navegación?

Sorry, this entry is only available in European Spanish.

Do you have any doubt?

If you still have doubts after reading this FAQ sections, please contact us and we will answer you as soon as possible.